Refund policy

Returns
ClipWalk™ offers a 30-day return policy, allowing you 30 days from receipt of your item to initiate a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The customer is responsible for return shipping.

To initiate a return, please contact us at support@clipwalkpets.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please get in touch with us at support@clipwalkpets.com.